SugarCRM’s quick infoBeginning value: $19 per person monthly.
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SugarCRM is buyer relationship administration software program that provides gross sales, advertising and marketing, and repair options all on one platform. SugarCRM’s sturdy CRM options embody highly effective gross sales and advertising and marketing automations for environment friendly lead and account administration. There’s an emphasis on information safety with cloud backups, information retention, entry management, and circulation. SugarCRM additionally gives business specializations in area of interest markets akin to staffing and recruitment, privateness fairness, public sector, business banking, and manufacturing.
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monday CRM
monday CRM
Workers per Firm Dimension
Micro (0-49), Small (50-249), Medium (250-999), Massive (1,000-4,999), Enterprise (5,000+)
Any Firm Dimension
Any Firm Dimension
Options
Calendar, Collaboration Instruments, Contact Administration, and extra
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HubSpot CRM
HubSpot CRM
Workers per Firm Dimension
Micro (0-49), Small (50-249), Medium (250-999), Massive (1,000-4,999), Enterprise (5,000+)
Micro (0-49 Workers), Medium (250-999 Workers), Massive (1,000-4,999 Workers), Small (50-249 Workers)
Micro, Medium, Massive, Small
SugarCRM’s pricing
The SugarCRM software program pricing breakdown contains three premium tier choices. Every plan is billed per person and should be paid yearly, with no month-to-month billing choice.
- Necessities: $19 per person monthly when billed yearly. This comes with a three-user minimal and a five-user most. This tier contains lead, contact, and account administration; fundamental workflows; stories; and assist.
- Superior: $85 per person monthly when billed yearly. This comes with a three-user minimal. This plan contains all Important tier options plus superior workflows, mobility, forecasting, and mail or calendar integration.
- Premier: $135 per person monthly when billed yearly. This comes with a three-user minimal. Companies with this plan obtain all Superior options plus geo-mapping, guided promoting, and enhanced assist.
SugarCRM’s key options
Income monitoring
With SugarCRM’s income intelligence resolution, particular person reps, groups, or managers can all view actionable insights into each shopper, product, and sale. Providing digestible stories and visuals, the CRM permits customers to plan out schedules and conferences, take name notes, and think about earlier buyer interactions multi functional place. Instance metrics to measure embody quota attainment, pipeline values, conversion charges, and complete income.
Digital self-service portal
SugarCRM’s self-service portal permits prospects to look your data base, get questions answered immediately, and open circumstances for further help. Permitting for twenty-four/7 assist means prospects can have interaction with your corporation anytime from wherever whereas additionally liberating up assist brokers’ time. This manner, there’s each enchancment on buyer satisfaction and diminished service prices. To make use of this function, companies create a complete data base of their resolution and enterprise course of after which customise the end-user expertise with a WYSIWYG design instrument to match with the corporate branding requirements.
Predictive analytics
Predictive and prescriptive intelligence via SugarCRM can spot escalations, churn predictions, forecast deal closure, and analyze results in predict their chance of conversion. The predictive lead scoring instrument is particularly helpful to attain each leads and accounts to strategize the most effective advertising and marketing and gross sales automations. AI predictive lead scoring with customizable guidelines and templates will ship probably the most certified prospects to gross sales reps.
Cell app
SugarCRM’s cellular app for iOs and Android helps gross sales reps proceed to offer stellar buyer expertise on the go, even when a wifi community isn’t obtainable. The app comes with native gadget integrations like click-to-call, click-to-text, and GPS. Companies can customise the app interface and create shortcuts and dynamic searches or filters to handle the commonest actions or duties.
SugarCRM professionals
- Customers report simple platform setup.
- Offers advertising and marketing, gross sales, income, and assist options.
- Complete reporting and analytics performance.
SugarCRM cons
- Solely a 7-day trial settlement.
- Restricted billing and subscription choices.
- Customers report naked software program UX/UI.
Alternate options to SugarCRM
SugarCRM | HubSpot | Zoho CRM | Freshsales | |
---|---|---|---|---|
Customized dashboards | Sure | Restricted | Restricted | Sure |
AI-powered instruments | Medium | Superior | Superior | Superior |
Integrations | 200+ | 1,450+ | 900+ | 750+ |
Free-for-life model | No | Sure | Sure | Sure |
Free trial | 7 days | 14 days | 15 days | 21 days |
Beginning value | $19 per person monthly | $15 per seat monthly | $14 per person monthly | $9 per person monthly |
HubSpot
HubSpot is a well-liked CRM supplier that can be ranked highest on this record of the highest free CRM. It’s a strong resolution with AI instruments that may join information, gross sales and repair groups, and purchasers. HubSpot additionally comes with extra doable native and third-party integrations. In comparison with SugarCRM, HubSpot is a extra scalable choice with each a sturdy free tier and enterprise-level plans.
If you would like extra information, head over to this HubSpot overview.
Zoho CRM
Zoho CRM is one other fashionable resolution that’s thought of a collaborative and advertising and marketing kind of CRM software program. Whereas SugarCRM additionally gives omnichannel communication and advertising and marketing automations, Zoho CRM’s advertising and marketing performance is extra in depth, with superior automations, workflows, and collaboration alternatives between departments.
Learn this Zoho CRM overview for extra data.
Freshsales
Freshsales is a high CRM for small companies. That is due to its mixture of affordability plus AI-powered instruments and customized gross sales sequences. Much like SugarCRM, Freshsales additionally has top-tier information safety and AI capabilities. Freshsales additionally has extra end-to-end gross sales options like role-based actions, weighted pipelines, customized gross sales actions, and extra.
To study extra, take a look at this Freshsales overview.
Evaluation methodology
To overview SugarCRM, I used our in-house scoring rubric, which consists of standards deemed most necessary when evaluating CRM software program. I then in contrast SugarCRM in opposition to the business commonplace for every standards and subcriteria in that rubric. I referenced SugarCRM’s personal on-line sources in addition to actual person suggestions and scores.
The factors breakdown I used to judge SugarCRM contains:
- Price: Weighted 25% of the whole rating.
- Core options: Weighted 25% of the whole rating.
- Customizations: Weighted 15% of the whole rating.
- Integrations: Weighted 15% of the whole rating.
- Ease of use: Weighted 10% of the whole rating.
- Buyer assist: Weighted 10% of the whole rating.