Samsung has quickly shut down Galaxy Buds 3 Professional shipments. With reminiscences of its flaming sizzling (and never in a great way) Galaxy Be aware fiasco eight years in the past, the corporate is halting the earbuds’ launch whereas “urgently assessing and enhancing” the product’s high quality management, in accordance with an announcement shared with Engadget and Android Authority, which first printed the information.
Some customers who obtained the Galaxy Buds 3 Professional earlier than their July 24 launch reported that their ear ideas tore simply. Contemplating how usually they might have to take away and change tricks to discover their perfect match, materials susceptible to tearing may have led to atrocious PR and an costly recall had the corporate let the launch proceed as deliberate.
Samsung’s web site has added a brand new launch date of August 28, though it’s unclear if that’s a smooth placeholder or a brand new laborious goal. As well as, the Galaxy Buds 3 Professional Amazon itemizing has been pulled altogether.
“To ensure all products meet our quality standards, we have temporarily suspended deliveries of Galaxy Buds 3 Pro devices to distribution channels to conduct a full quality control evaluation before shipments to consumers take place,” Samsung’s assertion reads. Samsung Korea beforehand issued an announcement apologizing for high quality management points and promising a full inspection. Nonetheless, that comment didn’t point out a delay.
The corporate added that clients who already obtained the Galaxy Buds 3 Professional and are having issues ought to contact Samsung or go to a Samsung Service Middle. Android Authority additionally printed an electronic mail despatched to a pre-order buyer confirming a delay and advising them to request a cancellation in the event that they select.
You possibly can learn Samsung’s full assertion beneath:
There have been experiences referring to a restricted variety of early manufacturing Galaxy Buds 3 Professional units.
We’re taking this matter very critically and stay dedicated to assembly the best high quality requirements of our merchandise. We’re urgently assessing and enhancing our high quality management processes.
To make sure all merchandise meet our high quality requirements, we have now quickly suspended deliveries of Galaxy Buds3 Professional units to distribution channels to conduct a full high quality management analysis earlier than shipments to customers happen.
We sincerely apologize for any inconvenience this will likely trigger.
For extra on the flagship wi-fi earbuds, you’ll be able to learn Engadget’s hands-on protection.
Replace, July 19, 2024, 2:48 PM ET: This story has been up to date so as to add Samsung’s full assertion, which the corporate shared with Engadget.