The up to date Sonos app for iOS
Sonos has issued a uncommon apology for its Might iOS app replace, promising that adjustments are on the best way to enhance a badly-received overhaul of the software program.
Sonos up to date its app in Might, making vital updates to its iOS and Android choices to make the app simpler to navigate and to get folks streaming music faster. It seems the app’s launch was so unhealthy that it deserved an apology.
In a July 25 weblog publish, Sonos CEO Patrick Spence acknowledges customers had “experienced significant problems” with the up to date app. “I want to begin by personally apologizing for disappointing you,” he begins.
“There isn’t an employee at Sonos who isn’t pained by having let you down, and I assure you that fixing the app for all of our customers and partners has been and continues to be our number one priority,” he continued.
The app replace was supposed to create “a better experience,” he insists, with a view to “drive more innovation in the future.”
The trail to restoration by including lacking options and performance was slowed down, nevertheless, after the corporate uncovered “a number of issues.” Fixing these issues, Spence explains, delayed the plan to roll out stated characteristic updates.
Regular fixes
Following the Might 7 replace, Sonos has launched new variations each two weeks, with the intention of together with “significant and meaningful improvements, adding features and fixing bugs.”
Sonos has additionally created an overview of future enhancements it has prioritized in future updates. These begin with improved stability when including merchandise and implementing a Music Library configuration in July and August.
Between August and September, it plans to enhance quantity responsiveness, system stability, and to include UI components based mostly on consumer suggestions. In September, alarm consistency and reliability is on the docket.
For September and October, the proposed adjustments embody restoring the edit mode for playlists and the Queue, in addition to different settings.
“We deeply appreciate your patience as we address these issues,” concludes Spence. “We know we have to work to do to earn back your trust and are working hard to do just that.”
A change of tune
The imply culpa follows after an intensely poor response to the replace. Customers had been fast to complain about lacking options that existed within the earlier app, however did not make it to the brand new model at launch.
On the time, Sonos issued a press launch that was considerably tone-deaf, brushing apart the problems and insisting they’d be mounted inside months.
“It takes courage to rebuild a brand’s core product from the ground up, and to do so knowing it may require taking a few steps back to ultimately leap into the future,” Sonos stated in a press release, earlier than insisting customers will finally love the app’s seamless personalization.