Joyful CX Day! As soon as once more, we’re thrilled to affix this world celebration of “Customer Experience” (CX), a day devoted to celebrating the superb work throughout the globe that our clients and companions have been in a position to obtain by harnessing the facility of Cisco Buyer Expertise (CX)!
This yr, we’re spotlighting a number of the work executed by Cisco clients and companions. Workday, Expo Metropolis Dubai, and Knowledge #3 have leveraged the “art and science of CX.” These organizations have navigated advanced challenges and set new requirements of their respective industries. Their tales are a testomony to the affect of the artwork and science that’s CX!
Workday: Enhanced consistency, safety, and sooner deployments with automation
Workday, a frontrunner in enterprise cloud purposes for finance and human sources, sought to reinforce consistency, safety, and pace of deployments by automation. Cisco Providers as Code enabled Workday to attain these targets, guaranteeing sooner and safer deployments. The collaboration between Workday and Cisco highlights the artwork of making a seamless consumer expertise and the science of leveraging automation to drive effectivity and safety.
Expo Metropolis Dubai: Setting the requirements for sustainable practices in world occasions
Expo Metropolis Dubai was chosen to host the United Nations Local weather Change Convention (COP28) in 2023. The problem was to reuse current community infrastructure to create a sustainable answer for the occasion. Along with Cisco Providers, Expo Metropolis Dubai was in a position to repurpose over 90% of its current community infrastructure. The end result was a community connecting 70,000 delegates throughout 120 buildings, with zero IT incidents reported. This story demonstrates the artwork of sustainable occasion internet hosting and the science of repurposing an current community infrastructure.
Knowledge#3: Driving renewals and enterprise outcomes by a lifecycle method
Knowledge#3, an Australian-based Cisco companion, has absolutely embraced a lifecycle mannequin to speed up software program adoption. In its buyer success follow, the Knowledge#3 staff leverages the most recent and best Cisco’s options, companion presents, and instruments, from Success Tracks to the LCA portal and the LCI adoption program. Over the previous few years, the group has expanded its staff of Buyer Success Managers throughout the nation, resulting in a 20-point enhance in renewal charges in sure accounts. Knowledge#3 has additionally invested closely in certifications, coaching, and technical experience in partnership with Cisco to ship distinctive buyer expertise.
Cisco CX is laser-focused on driving significant change to assist organizations throughout varied industries obtain optimum enterprise outcomes and set new requirements in buyer expertise.
As we have a good time CX Day, these examples remind us of the vital position that customer-centric options play in fostering innovation, sustainability, and operational excellence. These tales additionally reinforce that constructing higher outcomes takes artwork and science. The science of our expertise is just not sufficient to get the job executed with out the artwork of implementation and deployment practiced by skilled buyer expertise professionals working in tandem with clients and companions. Our staff joins the artwork and science of CX collectively.
To study extra about our clients, go to our Buyer Tales Index – a catalog that highlights how Cisco companies clients are reworking and driving affect world wide.
In case you are all in favour of sharing your personal buyer story, join with us at cxcustomerstories@cisco.com . We’d love to listen to from you!
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